Contact us

Do you have questions, feedback, or need more information?
Is your question not covered on one of our information pages, or is something not entirely clear? Please send an email to support@VersHoek.com. When doing so, please include your name, phone number, and the city where you live. If you are contacting us regarding after-sales service, we would appreciate receiving photos of the product.
Customer Service – Opening Hours:
Monday to Friday: 09:00 – 17:00
Saturday: 10:00 – 18:00
Sunday: Closed
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that, on average, we require 3 to 7 days to process your order before shipping it out. You can rest assured that we are doing everything we can to get your order delivered to you as quickly as possible! Once your order has been shipped, the estimated delivery time—depending on your country or region—ranges from 14 to 30 days. Please take into account any public holidays that may affect delivery times.
Q: What is the company's return policy?
A: Once we have received your return shipment and inspected the condition of the item, we will process your return or exchange. Please allow for a processing time of at least 14 days after we receive the item for your return or exchange to be processed.
Q: How can I contact you regarding my order?
A: You can contact us via email at support@VersHoek.com or by using the form found on this page.