Return and Refund Policy
Thank you for your purchase. We hope you are satisfied with your order. However, should you for any reason not be completely satisfied with your purchase, you may return it to us. Below you will find more information regarding our return policy.
RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product must be in the same condition in which you received it and must not be damaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a return address. Once you have received the address, carefully pack the item in its original packaging and [include your proof of purchase].
In some cases, return shipping is free of charge. If you return an item and the reason for the return is not due to an error on the part of VersHoek.com, the return shipping costs will be deducted from your refund.
REFUNDS
Once we have received your return and inspected the condition of the item, we will process your return or exchange. Please allow at least 14 days after we receive your item for your return or exchange to be processed. It may take 1 to 2 billing cycles for the refund to appear on your credit card statement, depending on your credit card company. We will notify you via email once your return has been processed. EXCEPTIONS
The following items cannot be returned or exchanged:
perishable items
underwear and lingerie
gift cards
custom-made items
digital products
In the event of defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
QUESTIONS
Should you have any questions regarding our return policy, please contact us via our Support Center.
NOTE
Return Address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China (Postcode 523660)
Order cancellation is supported for 3 days.
Order processing time is 7-15 days after order placement.
If the customer initiates order cancellation before the shipping date, and it is within the website's designated cancellation period, the order can be cancelled.
Goods must be in brand new, unused condition.
Original packaging, labels, and accessories must be complete.
Specific items (such as customized items, promotional items, etc.) are not eligible for return unless there is a quality issue.
Refund Time: 7-15 days
If the return is initiated by the consumer, the consumer is responsible for the shipping costs. The specific costs will depend on the courier service you choose.
If the received goods are damaged due to our fault or do not match the order, the consumer is not required to bear the shipping costs for this reason.