FAQ
GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email that allows you to track the status of your order.
Can I modify my order?
We can only modify orders that have not yet been processed for shipment. Once your order reaches the status of "preparing for shipment," "shipped," or "delivered," we can no longer make any changes to your order.
PAYMENT
What payment methods do you accept?
We accept the following 2 main payment methods:
● PayPal
VersHoek primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, and Discover.
● Secure Credit Card Payment
We also accept payments via credit card, including Visa, MasterCard, American Express, and Discover.
In which currency will I be charged?
All our transactions are settled in USD. If your credit or debit card uses a different currency, your bank will apply the corresponding exchange rate for the currency you select, depending on the website you are visiting.
Do you offer an option for payment in 3 or 4 installments?
We accept payment in 3 installments.
SHIPPING
Where do you ship to?
We ship worldwide, including Asia, North and Central America, Europe, and Oceania, with payment options available via PayPal and credit card.
How long does it take for my order to be shipped?
After you place your order, it typically takes 3 to 7 days to process.
Shipping time depends on the delivery method you have chosen.
How can I track my package? As soon as you have placed your order, we will send you a confirmation email that allows you to track the status of your order.
What if I am not home?
If you are not home, a new delivery attempt will be made the following day, or our delivery partner will contact you to schedule a new delivery date; this depends on the country and the delivery method you selected.
You may also need to visit your local post office to collect your package if it cannot be delivered directly to your address.
RETURNS
Do you accept returns? We accept returns subject to the following conditions:
- The item must have been purchased through our webshop.
- The item must not have been used in any way.
- The request for a return or exchange is submitted within 14 days of delivery.
Please contact our customer service team to request a return.
Can I exchange an item?
We do accept exchanges; the same conditions apply as for returns.
If you wish to exchange an item, please indicate to our customer service team—while arranging your return—that you would like to exchange the item for a different one.
Are returns free of charge?
Please contact customer service to obtain the return address for sending back an item. Once you have received the address, carefully pack the item in its original packaging and include your proof of purchase.
In some cases, your return is free of charge. If you return an item and the reason for the return is not due to an error on the part of VersHoek.com, the return shipping costs will be deducted from your refund.
How long does it take to process a return? Return shipments are confirmed within 14 days of receipt of the package at our warehouse.
Once your return has been accepted, the refund, exchange, or store credit will be processed within 14 days after our customer service team has approved your return.
Should you have any further questions or comments, please contact us via our Support Center.